Delivery and Returns Policy

Important Notice for US Customers

As of April 21, 2025, new U.S. customs regulations require formal customs clearance for all international shipments valued over $800 ( including shipping cost) when sent to private individuals. This may result in delays, duties, and additional documentation requirements for higher-value shipments. Orders below $800 ( including shipping costs) remain unaffected and continue to enjoy smooth delivery – for the moment.

To help ensure a smooth delivery experience:

  • We recommend placing independent orders under $800 (including shipping cost), when appropriate, to avoid delays.

  • Please note: U.S. Customs may reject shipments that appear to be intentionally split to avoid import duties.

  • Business customers (B2B) can still receive shipments over $800, though we will need to contact you for additional information and these may also be subject to extended customs processing.

From 29 August 2025, the De Minimis Exemption for shipments to the United States will end. This means that all goods, regardless of value, will require a full customs declaration and be subject to applicable duties, additional tariffs, and shipper’s standard customs clearance fees.

To make things easier, we have arranged for these duties and tariffs to be calculated at checkout and shown separately as “Duties” on your order. Your order will then be shipped DDP (Delivery Duty Paid), so everything is taken care of before it is delivered to you. This ensures a smooth delivery process with no surprise fees on arrival.

Please note, however, that duties and shipping charges are non-refundable, and we cannot be responsible for any extra charges or requests made on behalf of US Customs.

We value your business and understand this may be an inconvenience and appreciate your understanding as we navigate these  changes made by the US Administration. If you have any questions or need further clarification, our customer service team is here to help. Contact us on customerservice@fashionizer.com


 

1.1.We aim to dispatch your order within 3 working days to the provided delivery address.

1.2. On the unlikely occurrence that not all ordered items are in stock, we will contact you to inform you of the estimated delivery date. From this you will have the choice of two options:

  • Full delivery – we will hold your items until all goods are ready to be dispatched to you in a single delivery.
  • Installed Delivery – we will dispatch what we have in stock to you right away and deliver the rest of your goods in instalments of availability. (Please note that you will be liable to pay for each separate delivery charge.)

1.3. For claims of non-delivery, late delivery, or damaged goods, you must provide a claim in writing within 7 days of the expected delivery date.

1.4. Our liability in these instances would be to provide a refund or replacement once claims have been validated.

1.5. We do not accept responsibility for any indirect or consequential losses.

 

  1. Returns Policy
  • You may return to us unused goods for credit or refund (subject to a restocking charge). You need to inform us within 14 days of receiving goods that you wish to cancel.
  • You have another 14 days to return the goods once you have told us. 
  • You may return to us unused goods for at your own cost.
  • You may return goods provided they are not made to order, personalised in any way, have not been worn, used or altered in any way, are still in the original packaging and otherwise fit to be returned to stock and resold by us.
  • Please allow up to 14 working days to process refund. 
  • Discounted goods are final and cannot be returned or exchanged.

    2.1 You may return goods which are damaged or materially defective provided that you notify us of any such fault or damage prior to the return of the goods. You must return such damaged or defective goods to us or make an image of the fault available for us to review in accordance with our instructions.

    2.2 When returning defective goods to us, you must retain proof of postage until we supply you with a credit note confirming that we have received the returned goods.

    2.3 You may request a refund to your card or bank account.